Terms & Condition

Introduction

Davadost Pharma Pvt Ltd, the owner and operator of www.Dawaadost.com and Dawaa Dost Stores both henceforth referred to as Dawaa Dost and its subsidiaries and affiliates, provide their services and information contained on this website or any of the pages comprising the website (website) to visitors (visitors) (cumulatively referred to as you or your hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

By subscribing to or using any of our services you agree that you have read and understood the terms and conditions and agree to be legally bound and abide by the terms set forth.

Information on the Website

Whilst every effort is made to update the product information and other content contained on this website, neither Dawaa Dost nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) and shall not be bound in any manner by any information contained on the website. Dawaa Dost reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. If a product offered by Dawaa Dost itself is not as described, your sole remedy is to return it in unused condition. If you find an error or omission at this site, please Contact Us.

Trade Marks

The trade marks, names, logos, graphics, page headers, button icons, and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trademarks of Dawaa Dost and its subsidiaries or affiliates. Nothing contained on this website should be construed as granting any license or right to use any trade mark without the prior written permission of Dawaa Dost . Dawaa Dost trademarks may not be used in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Dawaa Dost.

Copyright

All content included on this site, such as text, graphics, videos, logos, images, and software, is the property of Dawaa Dost or its content and product suppliers and is protected by international copyright laws. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website without obtaining written authorization from Dawaa Dost.

External Links

The website may contain external links to other websites or related services. The external links may be provided for your convenience, but they are beyond the control of Dawaa Dost and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to the external websites’ terms and conditions of use. The inclusion of any external link does not imply endorsement by Dawaa Dost of the linked sites or any association with its operators or owners including the legal heirs of assigns thereof. Please contact us if you would like to link to this website or would like to request a link to your website.

Public Forums and User Submissions

Dawaa Dost is not responsible for any material submitted to the public areas by you (which include bulletin boards, user feedback, user comments, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Dawaa Dost . Dawaa Dost reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to

1. Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties
2. Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information
3. Post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of Dawaa Dost and/or a third party’s computer system and/or network;
4. Violate any copyright, trade mark, other applicable Indian or international laws or intellectual property rights of Dawaa Dost or any other third party;
5. Submit contents containing marketing or promotional material which is intended to solicit business

Warranties

Dawaa Dost makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) of any kind regarding the website, the products sold on the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system. Dawaa Dost expressly disclaims all warranties, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose.

Order Acceptance and Fulfillment

Dawaa Dost reserves the right at any time after the receipt of your order to accept or decline your order for any reason. Dawaa Dost reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item or not supply an item. In the event an item is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Dawaa Dost shall have the right to refuse or cancel any orders placed for product listed at anthe incorrect price.

Disclaimer of Liability

Dawaa Dost shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither Dawaa Dost nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Entire Agreement

These website terms and conditions constitute the sole record of the agreement between you and Dawaa Dost in relation to your use of the website. Neither you nor Dawaa Dost shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Dawaa Dost in respect of your use of the website.

Alteration

Dawaa Dost may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

Conflict

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Cession

Dawaa Dost shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of India without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Rajasthan in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

E-mail And SMS

By registering Your mobile number and email with us, You consent to be contacted by Us via phone calls and/or SMS notifications or emails, in case of any order or shipment or delivery related updates and/or to update you about new offers and promotions. We will not share your personal information to any third party to initiate any promotional phone calls/SMS/emails.

Delivery Policy

At dawaadostDawaa Dost.com, it is our constant endeavour to provide best service to our customers and hence we assure customer the best delivery service. We provide the following delivery options:

1. Store pick up: order will be shipped to the store selected by the customer and customer has to pick up the order from the respective store.
2. Home / Doorstep Delivery: order will be delivered directly to the customer at the address indicated.

For all of the above options, promised delivery time will be displayed while placing the order. We strive to deliver all the orders within this promised time, but in case of any inadvertent delays we will keep the customer informed.

Complaint Policy:

At Dawaa Dost.com, it is our constant endeavour to provide best service to our customers. However, if the customer is not satisfied with the service provided or requires any help, the customer can register their complaint by one of the following means:

1. Writing to us at care@DawaaDost.com
2. Giving a call at +91 8433 808080, during Mon-Sat (10:00 hrs - 19:00 hrs).
3. Reporting an issue against their order in their order history on www.Dawaadost.com or Dawaa Dost app

Once the complaint is registered, customer will receive an acknowledgement from us within 48 working hours and we'll try to address the complaint as early as possible, but no later than 30 days from the date of complaint.

Grievance Officer::

In accordance with Consumer Protection Act 2020, all other applicable acts and rules made there under, the name and contact details of the Grievance Officer are provided below: